Return & Refund Policy

Effective Date: May 19, 2026

At Susinum, we are committed to providing reliable kitchen solutions designed for everyday cooking and home organization. Every item in our collection is carefully selected to meet our quality standards.

If your order arrives with an issue, our customer support team is available at support@susinum.com to review your request and provide an appropriate solution.

1. Return Eligibility Overview

To ensure product safety, quality control, and efficient service, Susinum does not accept general returns based on personal preference, incorrect selection, or changes of mind.

Returns, replacements, or refunds are available only for verified cases including:

  • Manufacturing defects
  • Products damaged during transportation
  • Incorrect items received due to fulfillment errors

All requests must meet the conditions outlined in this policy.

2. Reporting Product Issues

We recommend inspecting your order carefully once it has been delivered.

If you receive an item that is damaged, defective, or different from what was ordered, please contact our support team within 7 calendar days of delivery.

To help us process your request efficiently, please provide:

  • Order Number and the email address used during checkout
  • A detailed explanation of the issue
  • Clear photos or videos showing the product condition, damage, or incorrect item received

After reviewing the submitted information, our team will determine the appropriate resolution. Approved claims may be handled through:

  • Replacement of the affected product
  • Partial refund or store credit
  • Full refund to the original payment method

3. Refund Processing Information

For approved refund requests, the refund amount will be issued back to the original payment method used at checkout.

Please allow 7–12 business days for the refunded amount to appear in your account. Processing times may vary depending on your bank, payment provider, or financial institution.

4. Product Replacement Policy

Susinum does not provide standard product exchanges for non-defective items.

Replacement requests are available only when:

  • The product arrives damaged
  • A manufacturing issue is confirmed
  • An incorrect item has been delivered

All replacements require prior approval from our customer service team.

5. Unauthorized Returns

Please do not ship items back without receiving prior written approval from our customer support team.

Unauthorized return shipments, including parcels sent without an approved claim, may be refused upon arrival. Susinum cannot issue refunds, replacements, or store credit for unauthorized return shipments.

For approved return shipments, customers must send products only to the return address provided by Susinum customer support:

Approved Return Address:
3333 Northwest 18th Street
Oklahoma City, OK 73107
United States

Please ensure that you receive return authorization instructions from our support team before shipping any product. This helps us properly identify and process your return request.

Customer Support Information

For return requests, product concerns, or policy questions, please contact:

Email: support@susinum.com
(Please include your Order Number and checkout email address to help us respond faster.)

Phone: +1 516-220-8816

Operating Entity: Rwoeca kabnec wezty INC

Registered Address:
1348 Emerson St
Denver, CO 80218
United States

Approved Return Address:
3333 Northwest 18th Street
Oklahoma City, OK 73107
United States