Shipping & Delivery

Last Updated: May 19, 2026

At Susinum, we understand that a reliable delivery experience is an essential part of bringing quality kitchen solutions into your home. This Shipping Policy explains how we process, prepare, and deliver your orders, including estimated shipping timelines, tracking procedures, and important delivery guidelines.

1. Order Preparation & Fulfillment

Before shipment, every Susinum order goes through product verification and protective packaging procedures to ensure items arrive safely and in excellent condition.

Orders are typically processed within 3 business days after payment confirmation.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Once your order has been prepared and handed over to our logistics partners, you will receive a shipping confirmation email with tracking information.

2. Shipping Costs & Estimated Arrival Times

Susinum provides a simple and transparent shipping structure:

Standard Worldwide Shipping Fee: $5.99 USD per order

After dispatch, international deliveries generally arrive within:

10–20 business days

Please note that delivery estimates may vary depending on destination location, carrier availability, and local processing conditions.

3. International Shipping & Customs Handling

For international shipments, packages may be subject to customs inspections, import regulations, or local delivery procedures.

Potential delays may occur due to circumstances beyond Susinum’s control, including:

  • Customs clearance processes
  • Local courier delays
  • Weather disruptions
  • Regional transportation limitations

We appreciate your understanding and patience if unexpected delays occur.

4. Shipment Tracking

Once your package has entered the shipping network, Susinum will send a confirmation email containing your tracking number.

Customers may follow shipment progress through international tracking services such as 17track.net.

Please allow 24–72 hours after shipment confirmation for tracking information to become available in the carrier system.

5. Split Shipments & Multiple Packages

To improve delivery efficiency, products from the same order may occasionally be shipped separately from different fulfillment locations.

If your order is divided into multiple packages:

  • Each parcel may have its own tracking number
  • Separate shipping notifications may be sent
  • Packages may arrive at different times

This process helps reduce overall delivery delays and ensures products reach customers as quickly as possible.

6. Order Changes & Delivery Information Updates

If you need to update your shipping address or modify order details, please contact our support team within 12 hours after placing your order.

Please include:

  • Order Number
  • Checkout email address
  • Requested changes

Email subject suggestion:

"Urgent: Order Update Request"

While our team will make every effort to assist, changes cannot be guaranteed once an order has entered fulfillment or shipment processing.

7. Delivery Attempts & Uncollected Packages

If the carrier cannot complete delivery, customers may receive a delivery notice with instructions for collection or rescheduling.

Customers are responsible for:

  • Providing accurate shipping information
  • Monitoring delivery notifications
  • Contacting the carrier when required

Susinum is not responsible for packages returned, delayed, or misplaced due to incorrect addresses, failed delivery attempts, or unclaimed shipments.

8. Shipping Delay Assistance

If your shipment appears delayed, please review the tracking status first.

Tracking Updated Recently
If tracking information shows movement within the last 7 days, your package is still progressing through the delivery network.

No Tracking Updates for 7+ Days
If there has been no tracking activity for more than 7 consecutive calendar days, please contact our support team with your order information so we can assist with a shipping investigation.

9. Delivery Confirmation & Lost Packages

Packages Lost During Transit

If the carrier officially confirms that your package was lost before delivery, Susinum will arrange an appropriate solution, including replacement shipment where applicable.

Packages Marked as Delivered

Once tracking confirms successful delivery to the address provided at checkout, delivery responsibility is considered completed.

Susinum cannot be held responsible for packages that are reported missing, stolen, or misplaced after confirmed delivery.

10. Global Fulfillment Operations

Susinum works with international logistics partners and fulfillment facilities across multiple regions to provide efficient delivery services for customers worldwide.

Orders may be fulfilled through locations including:

  • United States
  • Canada
  • Europe
  • Australia
  • International manufacturing and logistics partners

11. Important Shipping Notes

By placing an order with Susinum, customers acknowledge the following:

  • Delivery timeframes are estimates and are not guaranteed arrival dates.
  • Import duties, customs fees, VAT, and local taxes are the responsibility of the recipient.
  • Customers must provide complete and accurate shipping information during checkout.
  • Shipping responsibility transfers to the customer once the carrier confirms delivery.

Customer Support

For shipping questions, tracking assistance, or delivery concerns, please contact:

Email: support@susinum.com
(Please include your Order Number and checkout email address for faster assistance.)

Phone: +1 516-220-8816

Operating Entity: Rwoeca kabnec wezty INC

Registered Address: 1348 Emerson St Denver CO 80218 US